Outlook Add-In

Please note: The Outlook AddIn v5.4 and v5.5 work with Outlook 2013, 2016 and 2019 and are for Legrand CORP CRM v7 and Legrand Cloud CRM.

If you are running v6.5 of Legrand CORP CRM the version you require is v5.3.23

v5.5.8 - 2022-10-09

  • Change: Choosing a selection for the Status field is now mandatory when creating a new Service Desk ticket from the Add-In.
  • Change: The ordering and wording of action buttons when a mail arrives from, or is sent to, an email address unknown to the CRM system has changed to clarify their use.

 Inbox:

Sent Items:

  • Fix: The ‘Create New Contact’ or ‘Link email address to existing Contact’ processes were not taking into account the user’s permissions in the CRM system.
  • Fix: A error where, when using Advanced Transfer in the Legrand CRM menu to transfer multiple emails, the wrong content could be transferred into the resulting Activity Notes has been corrected.

Click on the below link to go to the download page, then click on the 'Download' button:

Outlook AddIn v5.5.8 download page

v5.5.7 - 2022-05-17

  • Change: embedded images within an email will now display when the resulting Activity Note is viewed in the desktop application, and are also saved as attachments regardless of the ‘include / exclude attachments’ setting.

Click on the below link to go to the download page, then click on the 'Download' button:

Outlook Addin v5.5.7 download page

v5.5.6 - 2022-04-26

  • Fix: an issue with the NoteID not being set correctly when transferring multiple emails, which results in the conditional formatting to indicate a mail has been transferred not appearing, has been corrected

Click on the below link to go to the download page, then click on the 'Download' button:

Outlook Addin v5.5.6 download page

v5.5.5 - 2022-02-08

  • New: When creating an Opportunity you can now choose to assign it to an account manager other than your own user
  • New: When creating an Opportunity from the Advanced Transfer window if a single contact is present they are passed through to the opportunity window
  • Fix: When creating an Opportunity from Advanced Transfer the company selection was lost
  • Fix: The AddIn could crash if contacts were added and removed in the Advanced Transfer window
  • Fix: When the sender of a mail is a Distribution Group transfer would fail with an error “Sender email not found”
  • Fix: The + icon to add an Opportunity would on occasion not appear on the Advanced Transfer window

Note: If you are using the Private Cloud API method of connecting the Outlook Add-In to a Legrand CRM database on your server a new release of the API website is needed to support the functions of the new Add-In release.  Please contact our Support Team at support@legrandcrm.com to obtain the new release and for advice in upgrading your system.

Click on the below link to go to the download page, then click on the 'Download' button:

Outlook AddIn v5.5.5  download page

v5.5.4 - 2021-11-26

  • Fix: an error introduced in v5.5.3 that prevented creation of a new connection has been corrected.

Click on the below link to go to the download page, then click on the 'Download' button:

Outlook AddIn v5.5.4 download page

v5.5.3 - 2021-08-13

  • New: the setting of the ‘Include Attachments’ checkbox on entry to the Advanced Transfer window can now be controlled centrally by a new database setting entry.
    NB: To access this setting requires release v7.1.2 or newer of the desktop application which can be downloaded from https://swupdates.legrandcrm.com/v7/.
  • New: connection information can now be edited rather than having to delete and recreate a connection
  • Change: the mechanism for handling multiple contact matches to an incoming email has been improved
  • Fix: an error that allowed inactive contacts to be shown as matches has been corrected
  • Fix: if using the Private API connection method the AddIn no longer shows an exception if the API website is unreachable; an advisory message is shown instead

Note: If you are using the Private Cloud API method of connecting the Outlook Add-In to a Legrand CRM database on your server a new release of the API website is needed to support the functions of the new Add-In release.  Please contact our Support Team at support@legrandcrm.com to obtain the new release and for advice in upgrading your system.

Click on the below link to go to the download page, then click on the 'Download' button:

Outlook AddIn v5.5.3 download page

v5.5.1 - 2021-02-25

  • New: Bulk transfer of emails - a Legrand CRM menu has been added to the Outlook ribbon where you will find functions to perform a bulk transfer of emails from Outlook to Legrand CRM.

  • New: when transferring an email using the Advanced Transfer function you can link the activity to a Campaign
  • New: when transferring an email using the Advanced Transfer function you can link the activity to an existing Customer Service issue or create a new Customer Service issue

  • Change: The file size limit on attachments that can be transferred has been raised to 100Mb when the Add-In is directly connected to an on-premise SQL database. The limit remains at 10Mb for Cloud CRM and API connections.
  • Change: the settings icon has been relocated to the right-hand  side of the header pane
  • Change: contact search will no longer return inactive contacts
  • Change: when linking to an Opportunity the search screen has been improved to include search on Reference Number and Summary fields
  • Change: when editing a Task with a reminder the reminder now adjusts if the due date is changed, paralleling the action in the desktop application in that circumstance
  • Change: the Calendar setting window will now provide a scrollable list of calendars when a large number exist
  • Change: the default setting for Advanced Transfer is now always to not transfer any attachments
  • Fix: an error that resulted in an incorrect contact being shown for an incoming mail where the sender is not in the CRM system has been corrected
  • Fix: an error that resulted in an incorrect due date being set when editing a Task has been corrected
  • Fix: Tasks can be created and edited for a consumer (i.e. a contact not linked to a company)
  • Fix: the Status and Outcome values for an Activity were not transferring into the CRM system
  • Fix: issues with the Add-In window pane re-sizing have been corrected
  • Fix: certain correctly formatted email addresses were being rejected as invalid

Note: If you are using the Private Cloud API method of connecting the Outlook Add-In to a Legrand CRM database on your server a new release of the API website is needed to support the functions of the new Add-In release.  Please contact our Support Team at support@legrandcrm.com to obtain the new release and for advice in upgrading your system.

Click on the below link to go to the downloads page, then click on the 'Download' button:
Outlook AddIn v5.5.1 download page

v5.4.5 - 2019-06-07

  • Fix: window resizing issue
  • Fix: the CreatedBy and ModifiedBy values are not updated in CRM when syncing the calendar

Click on the below link to go to the downloads page, then click on the 'Download' button:
Outlook AddIn v5.4.5 download page

v5.4.4 - 2019-01-07

  • Fix error when using the 'Attach email to existing Contact' function

Click on the below link to go to the downloads page, then click on the 'Download' button:
Outlook AddIn v5.4.4 download page

v5.4.3 - 2018 December

  • supports Outlook 2019
  • update for Legrand CRM v7
  • detects whether you are connected to a v7 or v6.6/v6 database and adapts accordingly
  • Changes to the Activity Note and Opportunity creation screens for v7 compatibility

Click on the below link to go to the downloads page, then click on the 'Download' button:
Outlook AddIn v5.4.3 download page

Please note: The Outlook AddIn v5.3.x works with Outlook 2010, 2013 and 2016 and is for Legrand CORP CRM v6.5

v5.3.23 - 2018 May

  • Change: More improvements to resilience and tracing when synchronising the calendar
  • Fix: Transfer could fail with message 'Object Reference not set...' when Outlook attachment file not available

Click on the below link to go to the downloads page, then click on the 'Download' button.
Outlook AddIn v5.3.23 download page

v5.3.22 - 2018 March

  • Fix: An 'All Day' appointment created in Outlook transferred as covering two days in the CRM
  • Change: Searching for an Opportunity when connected using Direct SQL now returns all opportunities
  • Change: Improved resilience and tracing when synchronising the calendar

Click on the below link to go to the downloads page, then click on the 'Download' button.
Outlook AddIn v5.3.22 download page

v5.3.21 - 2017 November 23

  • Change: the Legrand Web API version is now displayed in the 'My Info' box
  • Fix: Outlook would sometimes crash or freeze or not display properly when both the Legrand CRM Outlook Add-In and Hubspot's Outlook Add-In, called Sidekick, are installed and activated.   We have changed our code so we can co-exist peacefully with the Hubspot Outlook Add-In.
  • Fix: when syncing the Outlook and Legrand CRM calendars occasionally an error might pop up

Outlook AddIn v5.3.21 download link

v5.3.20 - 2017 August

  • New: In advanced transfer closed Opportunities can now be selected as well as open ones
    - a choice of 'Open', Closed' or 'Both' can be made when searching for an opportunity
  • New: Status and Outcome fields can now be set in advanced transfer
  • New: WebURL can now be set when creating a company
  • Change: When adding an activity note the 'By' field now shows the logged in user as the default choice
  • Change: OneDrive file attachments now transfer successfully
  • Change: improved refresh when changing between emails after one has been minimised
  • Fix: An issue that caused calendar entry duplication has been corrected
  • Fix: an issue that caused an exception with underlying error 'Object Reference not set to an instance of an Object' has been corrected

Outlook AddIn v5.3.20 download link

v5.3.19 - private test release
v5.3.18 - private test release
v5.3.17 - private test release

v5.3.16 - 2017 February

  • Fix: the Add-In previously did not transfer an email attachment which itself is another email. That now works.
  • New: You can resize the Legrand CRM panel inside Outlook
  • Fix: the Add-In now handles email addresses that contain an apostrophe; e.g. o'malley@irish.fake
  • Fix: the Add-In now handles email addresses that start with a number, e.g. 99balloons@fakename.fake
  • Fix: occasional “Object reference” error when transferring an email from Sent Items folder.
  • Fix: if you have renamed the Opportunity module to something with a longer name (e.g. 'Sales Pipeline') the screen label would be cut off. It now word-wraps to the next line.
  • Enhancement: for desktop CRM users, the Add-In will detect if your computer is not connected to a network and will no longer display the message “Please check SQL Server connection”.

v5.3.15 - 2016 December

  • Improvements to Define Connection screen, and auto-remove trailing blanks in URL and Email address fields
  • New: when starting Outlook the Legrand Add-In is initially minimized to improve load times
  • Fixed screen resizing issues
  • Fixed: vertical scroll bar now appears when required
  • Fixed: 'Object reference not set error' when computer resumes after sleep mode
  • Fixed: Connection settings may be lost after a Windows update
  • New: Additional menu option to transfer an email with or without its attachments
  • New: First name and Last name are pre-filled when creating a new contact
  • New: you can now specify the Activity Type when using 'Advanced Transfer'
  • New: when creating an activity note you can specify Who performed the activity
  • New: the 'Department' field is now included in the contact information
  • Improved opportunity search and selection
  • Fixed: Timezone issue while transferring outlook appointment
  • Fixed: Calendar Sync issue
  • Fixed: Duplicate Opportunity Reference issue

v5.3.14 - 2016 September

  • New: in order to improve load times  the Legrand AddIn is initially minimized when starting Outlook
  • Fixed: screen resizing issues
  • Fixed: 'Object reference not set error' when computer resumes after sleep mode
  • Improved opportunity search and selection

v5.3.13 - 2016 August

  • Fixed: vertical scroll bar now appears when required
  • Fixed: Connection settings may be lost after a Windows update
  • New: Additional menu option to transfer an email with or without its attachments
  • New: First name and Last name are pre-filled when creating a new contact
  • New: you can now specify the Activity Type when using 'Advanced Transfer'
  • New: when creating an activity note you can specify Who performed the activity
  • New: the 'Department' field is now included in the contact information
  • Improved opportunity search and selection
  • Fixed: Timezone issue while transferring outlook appointment